Introduction
Customer service center links customers to all the services
provided by hulhumale hospital. The customer service center and
call center provides assistance to all customer needs 24 hours
through out every week.
Services
Front office:
The customer service front office provides all the services
required for OP/IP patients without a break. This includes:
-
Wait listing for specialist consultations and other
services
- Making memo for appointments and working OPD
-
Giving guidance regarding other investigations and medical
checkups
- Dealing with admissions and discharges
- Processing billings and providing information
Call center
Our call center also attends to the needs of the patients round
the clock. Our hotline 1417 is entirely dedicated to it.
-
Wait listing for specialist consultations and other services
-
Informing confirmation of appointments to patients via SMS
and phone call
- Providing follow up appointments
- providing ambulance service
- providing information
PUBLIC RELATION MANAGEMENT :
-
Public relations attends to customer complaints and log
customers suggestions for service improvement. It also attend
to resolve customer’s issues.
- Deal with customer issues and help them
-
Offers one to one conversation with shift in-charge/
department head
- Provides complain form and accepts complain
- Provides guidance and information
Services and timings
Services
| Timings
|
FRONT OFFICE |
Emergency Counter
| 24/7
|
Main Counter
| Every day 07:30 to 23:30
|
Information counter
| Every day 07:30 to 23:30
|
Radiology Counter | 08:00 to 16:00 (Saturday to Thursday)
|
CALL CENTER |
Hot Line
(1417)
| 24/7
|
Ambulance
(1417)
| 24/7
|
PUBLIC RELATION MANAGEMENT |
One to one conversation
with department head
| 08:00 to 15:00
|
Deal with customer issues
| 24/7
|
*For more information call: